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Emergency care settings, characterized by single encounters, lack routine and actionable feedback loops on diagnostic performance

Get to know Kathleen M. Sutcliffe, a Bloomberg Distinguished Professor with appointments in the Carey Business School, the School of Medicine (Anesthesia and Critical Care Medicine), the School of Nursing, the Bloomberg School of Public Health, and the Armstrong Institute for Patient Safety and Quality. She earned her PhD in Business Administration with a focus on organizational behavior and theory from the University of Texas at Austin.

Hospitalization is the standard of care for acute illness, but hospital care is often expensive, unsafe, and uncomfortable (1).