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AI in Healthcare Is Here, But Uptake Is Slow

For many years, there has been a collective excitement about using artificial intelligence in healthcare delivery. Still, AI technology is often talked about as if it is science fiction and the future of healthcare. Despite the FDA's approval of more than 500 medical AI systems by July 2022, many experts question if AI is a reality in the medical arena, or if it remains far in the future—and how to overcome the obstacles to adopting the new technologies?
Publication

Nudging the Nudger: A Field Experiment on the Effect of Performance Feedback to Service Agents on Increasing Organ Donor Registrations

We conducted a randomized controlled trial involving nearly 700 customer-service representatives (CSRs) in a Canadian government service agency to study whether providing CSRs with performance feedback with or without peer comparison affected their subsequent organ donor registration rates. Despite having no tie to remuneration or promotion, the provision of individual performance feedback three times over one year resulted in a 25% increase in daily signups, compared to otherwise similar encouragement and reminders.